Get In Touch
GOT QUESTIONS?
We love to hear from you! Whether it’s feedback, a question about our products, or assistance with your order, our team is here to help you every step of the way. You can reach us through any of the channels below, or by filling out the contact form. We’ll make sure to get back to you as soon as possible.Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM CETSaturday: 10:00 AM – 4:00 PM CET
+31 612345678
contact@treesday.store
3013 AK Rotterdam
Frequently Asked Question!
An agreement is formed once we confirm your order by email. We reserve the right to refuse or cancel orders if a product is unavailable or a pricing error has occurred.
We aim to ship within 10 business days. Delivery times are indicative and not binding, and risk of loss passes to you once the order is delivered.
Our return policy lasts 30 days from purchase. Items must be unused, in the condition you received them, and in their original packaging.
You’re responsible for your own return shipping costs, and these are non-refundable; if you receive a refund, return shipping may be deducted from it. For valuable items, we recommend using a trackable or insured shipping service, as we can’t guarantee receipt of returned items.
Once we receive and inspect your return, we’ll email you to confirm receipt and let you know if it’s approved or rejected. Approved refunds are credited automatically to your original payment method within a set number of days
First check your bank account, then contact your credit card company or bank, as processing can take some time. If you still haven’t received it, contact us at contact@treesday.store.